Refund policy

Our 90-day money-back guarantee

We want you to love your LumiLight. If it is not right for you, you can ask for a return within 90 days of receiving your order. Holiday purchases can be returned until January 31, 2027.

How to start a return

Email us at contact@getmylumilight.com with your order number and the reason for the return. We will reply within 24 hours with the return instructions. Items sent back without first contacting us cannot be accepted.

Conditions

• The return request must be made within 90 days of delivery.
• The product must be returned complete, with its accessories.
• Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong item

If your order arrives damaged or is not what you ordered, contact us within 30 days of delivery with a photo of the item. We will send a replacement or refund you in full, at no extra cost.

Refunds

Once your return is received and inspected, we will notify you and issue a full refund to your original payment method within 5 to 10 business days.

Contact

Questions about a return? Write to contact@getmylumilight.com.